#29294: "I was unable to play the game using Safari "
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What happened? Please select from below
What happened? Please select from below
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| # | Status | Votes | Game | Type | Title | Last update |
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Detailed description
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• Please copy/paste the error message you see on your screen, if applicable.
I could see the interface, I could not click on anything at all. I was unable to buy a gate. This only occurs using safari on the MacBook Pro. However, when I switch to chrome, I am able to use actions.
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• Please explain what you wanted to do, what you did and what happened
• Which browser are you using?
Safari v14
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• Please copy/paste the text displayed in English instead of your language. If you have a screenshot of this bug (good practice), you can use Imgur.com to upload it and copy/paste the link here.
I could see the interface, I could not click on anything at all. I was unable to buy a gate. This only occurs using safari on the MacBook Pro. However, when I switch to chrome, I am able to use actions.
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• Is this text available in the translation system? If yes, has it been translated for more than 24 hours?
• Which browser are you using?
Safari v14
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• Please explain your suggestion precisely and concisely so that it's as easy as possible to understand what you mean.
I could see the interface, I could not click on anything at all. I was unable to buy a gate. This only occurs using safari on the MacBook Pro. However, when I switch to chrome, I am able to use actions.
• Which browser are you using?
Safari v14
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• What was displayed on the screen when you were blocked (Blank screen? Part of the game interface? Error message?)
I could see the interface, I could not click on anything at all. I was unable to buy a gate. This only occurs using safari on the MacBook Pro. However, when I switch to chrome, I am able to use actions.
• Which browser are you using?
Safari v14
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• Which part of the rules was not followed by the BGA adaptation?
I could see the interface, I could not click on anything at all. I was unable to buy a gate. This only occurs using safari on the MacBook Pro. However, when I switch to chrome, I am able to use actions.
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• Is the rules violation visible on game replay? If yes, at which move number?
• Which browser are you using?
Safari v14
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• What was the game action you wanted to do?
I could see the interface, I could not click on anything at all. I was unable to buy a gate. This only occurs using safari on the MacBook Pro. However, when I switch to chrome, I am able to use actions.
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• What did you try to do to trigger this game action?
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• What happened when you tried to do this (error message, game status bar message, ...)?
• Which browser are you using?
Safari v14
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• At which step of the game did the problem occur? What was the current game instruction?
I could see the interface, I could not click on anything at all. I was unable to buy a gate. This only occurs using safari on the MacBook Pro. However, when I switch to chrome, I am able to use actions.
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• What happened when you tried to do this game action (error message, game status bar message, ...)?
• Which browser are you using?
Safari v14
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• Please describe the display issue. If you have a screenshot of this bug (good practice), you can use Imgur.com to upload it and copy/paste the link here.
I could see the interface, I could not click on anything at all. I was unable to buy a gate. This only occurs using safari on the MacBook Pro. However, when I switch to chrome, I am able to use actions.
• Which browser are you using?
Safari v14
-
• Please copy/paste the text displayed in English instead of your language. If you have a screenshot of this bug (good practice), you can use Imgur.com to upload it and copy/paste the link here.
I could see the interface, I could not click on anything at all. I was unable to buy a gate. This only occurs using safari on the MacBook Pro. However, when I switch to chrome, I am able to use actions.
-
• Is this text available in the translation system? If yes, has it been translated for more than 24 hours?
• Which browser are you using?
Safari v14
-
• Please explain your suggestion precisely and concisely so that it's as easy as possible to understand what you mean.
I could see the interface, I could not click on anything at all. I was unable to buy a gate. This only occurs using safari on the MacBook Pro. However, when I switch to chrome, I am able to use actions.
• Which browser are you using?
Safari v14
Report history
If you're able to open the JavaScript console in Safari and give me any error messages you see, that would be extremely helpful.
support.apple.com/guide/safari/use-the-developer-tools-in-the-develop-menu-sfri20948/mac
iOS 14.3
imgur.com/a/SwFO2vw
This is from Safari for iPhone, but I also have this problem in Firefox mobile browser on an iPad! Same png images not loading. Clicking on a link loads the image.
This problem has only shown up for the duration of the game I’m in, or during the last few days.
Could it be iOS 14.3 as the culprit (or the fact that I updated to 14.3 in the past few days (not sure)?
Also! On the main game page, and when loading the “preview window” before even tapping to view the list of tables in progress, the “unable to load” red window appears!
Could tell game had started from game history but could not see any game graphics.
I used chat function to speak to other gamers and they waited for me to switch to my PC and I rejoined the same game on my PC with no issue.
What model of iPhone / version of iOS are you using?
imgur.com/ZIRzFUj
Same errors on MacBook Pro (v14.0.3) on Safari, but not in Chrome. On the iPad Pro (v14), and iPad Air errors loading on Safari and Chrome.
Super frustrating, especially when I took a rep hit.
I could really, really use someone who can open the Safari dev tools and tell me what the error is.
Here are the images from Safari Javascript Console (MacOS 14.0.3), same errors as before on both the mac and iPad Pro.
imgur.com/a/4OvhTPW
I'm going to add a timer that removes the overlay after four seconds. It seems to work now. Can you test it again?
(Aside: I'm pretty annoyed that this hack seems to be necessary)
Anyway; yes, it's working. But, the errors still show up on loading (which is really weird) - they do eventually disappear and I was able to start a game on the MacBook and iPad. Nice work! At least a step in the right direction! :)
Add to this report
- Another table ID / move ID
- Did F5 solve the problem?
- Did the problem appear several times? Every time? Randomly?
- If you have a screenshot of this bug (good practice), you can use Imgur.com to upload it and copy/paste the link here.
