#9352: "If you have camera or mic enabled and do not accept a video chat, your moves are blocked."
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What happened? Please select from below
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Detailed description
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• Please copy/paste the error message you see on your screen, if applicable.
Place a piece on the board
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• Please explain what you wanted to do, what you did and what happened
Click on piece and location
• Which browser are you using?
Google Chrome v63
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• Please copy/paste the text displayed in English instead of your language. If you have a screenshot of this bug (good practice), you can use Imgur.com to upload it and copy/paste the link here.
Place a piece on the board
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• Is this text available in the translation system? If yes, has it been translated for more than 24 hours?
Click on piece and location
• Which browser are you using?
Google Chrome v63
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• Please explain your suggestion precisely and concisely so that it's as easy as possible to understand what you mean.
Place a piece on the board
• Which browser are you using?
Google Chrome v63
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• What was displayed on the screen when you were blocked (Blank screen? Part of the game interface? Error message?)
Place a piece on the board
• Which browser are you using?
Google Chrome v63
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• Which part of the rules was not followed by the BGA adaptation?
Place a piece on the board
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• Is the rules violation visible on game replay? If yes, at which move number?
Click on piece and location
• Which browser are you using?
Google Chrome v63
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• What was the game action you wanted to do?
Place a piece on the board
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• What did you try to do to trigger this game action?
Click on piece and location
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• What happened when you tried to do this (error message, game status bar message, ...)?
"Please wait, an action is already in progress"
• Which browser are you using?
Google Chrome v63
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• At which step of the game did the problem occur? What was the current game instruction?
Place a piece on the board
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• What happened when you tried to do this game action (error message, game status bar message, ...)?
Click on piece and location
• Which browser are you using?
Google Chrome v63
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• Please describe the display issue. If you have a screenshot of this bug (good practice), you can use Imgur.com to upload it and copy/paste the link here.
Place a piece on the board
• Which browser are you using?
Google Chrome v63
-
• Please copy/paste the text displayed in English instead of your language. If you have a screenshot of this bug (good practice), you can use Imgur.com to upload it and copy/paste the link here.
Place a piece on the board
-
• Is this text available in the translation system? If yes, has it been translated for more than 24 hours?
Click on piece and location
• Which browser are you using?
Google Chrome v63
-
• Please explain your suggestion precisely and concisely so that it's as easy as possible to understand what you mean.
Place a piece on the board
• Which browser are you using?
Google Chrome v63
Report history
This error only occurs when the site settings allow access to the camera or microphone.
If they are both blocked, then there is no error.
Mine specifically allow the microphone, but not the camera.
When I open the table, a prompt asks, "Do you want to join the call?", I choose "Cancel".
After the dialogue closes, I see a message saying, "Move recorded, waiting for update..."
Refreshing the screen multiple times does not clear the message from the screen.
When I try to place one of my pieces, I get the error message "Please wait, an action is already in progress".
I tried refreshing the screen again, but the move was still not updated.
Finally, I tried switching to my computer.
The move that I was trying to make still had not been recorded.
But, I was able to move the piece on my computer.
I noticed that the initial dialogue on my computer was different from the dialogue on my phone, because of security settings. Both the camera and mic on my computer were blocked for this site. By changing the security settings on my phone to match my computer, I was finally able to move my piece.
I was able to make moves on other Kabaleo games using my phone both before and after trying to make a move on this table. The video chat prompts are the only differences that I noticed in the tables.
In a real-time game, users tend to finish the entire game without leaving, but in a turn based game, players tend to leave and return for each turn. So, the fact that the chat dialogue does not cache the player's choice needs to be changed.
So it seems that by clicking the cancel button, the game is assuming that you have clicked on a piece to move.
Probably not specific to Kabaleo, would have been best to report it into 'website'.
Would be interesting to know if this also happens on a desktop browser and not just on the phone when selecting the same options.
I am not a premium user, so I can not reproduce the conditions of the game with the error. That particular game finally ended. I was invited to a video chat, but denied it. You will need 2 accounts with at least one premium account to reproduce the error.
Now, how video chat is supposed to work during turn based games is not an "edge" case. Most likely, the player opening the video chat wanted to chat with another player while they were both on at the same time. It is unlikely that they wished to maintain an open chat for the entire 2 weeks that the game lasted. And as a secondary consequence, it annoys any players who decide not to accept the chat on each turn for the remainder of the game.
- If someone starts a live chat session (voluntarily or by mistake) then cancels it, the other players coming to play turn based are not prompted to join. So in your case, it means that the player started the session, and didn't cancel it (which is allowed, it means that if at some point he plays and someone else is available at the same time to play and they view the game together, they'll get into a live chat).
- I checked with Chrome on the desktop while blocking the camera and authorizing the microphone, and it works. I didn't get prompted every time for joining the chat (the decision to join or not is correctly taken into account and memorized), and I was able to join it only with audio.
- I also checked it with Chrome on my Android phone, and it works the same.
So as far as I can check it, I see nothing wrong with the functionnality.
I joined a table with three other people on my friends list (hosted by a friend).
The host started the voice chat.
All other players accepted.
I hit "cancel" to not take the call, as I was currently on another call in the same browser in another tab.
When I tried to take a move it flashed a red error message at the top of the browser, something like "Another action is already in progress."
We couldn't resolve so we just had to restart the game and not host a voice chat.
Unfortunately this then blocks the action of anyone who declined to join voice chat.
Warning notice
Sorry, Board Game Arena failed to get access to your local camera/microphone...
If you denied authorisation by mistake, please refresh the page to start over. If that fails, you should check your browser permissions in your browser's local configuration.
Otherwise, please check that your camera/microphone is correctly plugged in, and that you are using a WebRTC capable browser: iswebrtcreadyyet.com/
Add to this report
- Another table ID / move ID
- Did F5 solve the problem?
- Did the problem appear several times? Every time? Randomly?
- If you have a screenshot of this bug (good practice), you can use Imgur.com to upload it and copy/paste the link here.
